Delivery and Pick-up

Delivery - Hong Kong & Macao Orders

For Hong Kong local orders, there are 3 shipping options available: German Pool delivery service, self pick-up or courier service.



SELF COLLECT

$0

★Designated pick-up locations★

1-2 business days*

HOME DELIVERY

$80

★FREE for orders over HK$600★

3-7 business days*

COURIER SERVICE

$80

★ Weight less than 1.0 kg★

3-5 business days*



*Starting from the day that our E-store Officer contact you successfully. Courier service is not available in Macao.




SELF COLLECT (2-3 business days)

To collect your order, you may choose to visit one of the pick-up locations. There is no shipping cost for this option. We will have your order ready within 2-3 business days at the pick-up location of your choice. Note: A printout of your Purchase Invoice (not "Order Confirmation Notice") must be presented upon collection of order.

* If you choose to pick up your order at our Kowloon Bay location, your items will be available on the same business day (the earliest). For pick up at our Macao location, allow 4 business days minimum.



HOME DELIVERY BY GERMAN POOL (3-7 business days)

Our delivery team deliver to most commercial and residential addresses in Hong Kong, Kowloon, New Territories and Macao area. Please allow 3-7 business days lead time for each order (allow 2-4 business days for Macao area). Shipping cost is HKD80* per transaction and will be free for orders over HK$600. Addresses in Discovery Bay, outlying islands and permit-only zones are not serviceable, but special arrangements could be accommodated if requested.

**Note: Deliveries to buildings without elevator are subject to extra charges.



COURIER SERVICE (3-5 business days; <1kg orders only)

You may choose to ship your order via local courier service. This service is only available for commercial and residential buildings within Hong Kong (excluding outlying islands). The delivery lead time for each order is approximately 3-5 days. For general districts, a basic courier charge of HKD80** will be charged for each order (total weight not more than 1kg). For remote districts (including Repulse Bay, The Peak, South Hong Kong Island, Sai Kung, Tseung Kwan O Industrial Estate, Clear Water Bay, Shek O, Stanley, Tin Shui Wai, Cyberport, Tai Tam and permit-only restricted zones), the courier charge is HKD100** per order (total weight not more than 1kg).

** Basic charges apply to commercial and industrial buildings only. An extra fee of HKD20 will be charged on each order delivered to a residential address. If the total weight of your order exceeds 1kg, courier charge is subject to the location of destination and total package weight. Courier charges are calculated based on recipient’s location and type of building. All districts and building types are pre-defined by courier service provider. Should there be any disagreement between your choice of courier charge level and the courier service provider’s definition, we shall suspend the order until all additional charges are fully settled.



OVERSEAS ORDERS

All overseas orders that ship to countries in Southeast Asia (excluding China), North America and Europe will be shipped by courier services. Shipping cost is based on the shipping zone and total weight of order. Below is a summary of available shipping options and their estimated lead times:

  • SpeedPost *– 3-7 business days (*Recommended)
  • DHL – 3-5 business days
  • FedEx – 3-5 business days



Special Notes (Overseas customers should read carefully the notes below before placing an order)

  1. All overseas orders must be accepted by German Pool before they are shipped out. (Our shipping officer will notify you whether your order is accepted or not within 1 business day after you receive our "Order Confirmation Notice").German Pool reserves the right to accept or reject an order. If your order is rejected, you will receive a full refund.
  2. For deliveries to overseas addresses, the recipient is required to declare custom for the items. If you fail to properly clear custom or pay for the tax and/or duties, and the package is subsequently returned to German Pool E-Store, you will be held responsible for all the shipping, transportation and handling costs incurred, plus a re-stocking fee of 20% of your purchase order. For more details, please refer to "Customs & Tax" section below.

Customs & Tax
When placing an order and have it delivered to an overseas address, you are considered the importer and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. German Pool E-Store has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.