Warranty Policy 保用政策 - Eng

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Warranty Policy



  • Products purchased in German Pool E-Store, all Hong Kong, Macao or Overseas orders are restricted under the German Pool Hong Kong Warranty Terms.
  • Customer’s registration information must be returned to and received by our Customer Service Centre within 10 days of purchase.
  • Maintenance service and shipment arrangement:

Hong Kong & Macao orders

Within 7 days: Customer shall return the product either in person or by courier. Maintenance service is free of charge. All transportation fees are paid in full by customer.
During warranty period (after 7 days): Customer shall return the product either in person or by courier. Maintenance service is free of charge. All transportation fees are paid in full by customer.
After warranty period: Both way shipping and maintenance service charge will be paid by customer.

Overseas orders

Within 7 days: Customer is responsible for returning the product and all incurred shipping charges. Maintenance service and customer-bound shipping is free of charge.
During warranty period (after 7 days): Customer is responsible for returning the product and all incurred shipping charges. Maintenance service and customer-bound shipping is free of charge.
After warranty period: Both way shipping and maintenance service charge will be paid by customer.