Warranty Policy
- Products purchased in German Pool E-Store, all Hong Kong, Macao or Overseas orders are restricted under the German Pool Hong Kong Warranty Terms.
- Customer’s registration information must be returned to and received by our Customer Service Centre within 10 days of purchase.
- Maintenance service and shipment arrangement:
Hong Kong & Macao orders
Within 7 days: Customer shall return the product either in person or by courier. Maintenance service is free of charge. All transportation fees are paid in full by customer.During warranty period (after 7 days): Customer shall return the product either in person or by courier. Maintenance service is free of charge. All transportation fees are paid in full by customer.
After warranty period: Both way shipping and maintenance service charge will be paid by customer.
Overseas orders
Within 7 days: Customer is responsible for returning the product and all incurred shipping charges. Maintenance service and customer-bound shipping is free of charge.During warranty period (after 7 days): Customer is responsible for returning the product and all incurred shipping charges. Maintenance service and customer-bound shipping is free of charge.
After warranty period: Both way shipping and maintenance service charge will be paid by customer.