Shopping Instructions

Welcome to German Pool onlineshop

選擇語言 :

Shopping Instructions

  1. Select desired product(s), click “Add to Cart”.
  2. View cart at top-right corner of any page. Click “Proceed to checkout”.
  3. Sign up as a new member / sign in to your account. Select delivery option and enter delivery informatio

    Hong Kong:
    Self-collect at Showroom (FREE) > Pick-up Locations
    Home Delivery (per order; FREE for orders over HK$500)  
    Local Courier Service (for total weight under 1kg per order)  
       
    Mainland China & Macao:
    Self-collect at Showroom (FREE) > Pick-up Locations
    Local Courier Service (cost based on shipping zone & total weight)  
       
    Overseas:
    International Courier Service (cost based on shipping zone & total weight)  
    SpeedPost (Hong Kong Post)  
    DHL  
    FedEx   

4. Submit payment via Paypal.

  • Paypal
  • Visa
  • Master
  • Discover
  • American Express

5. Receive “New Order Notification” (system-generated) in your mailbox.

Our E-store Officer will contact you within 1 business day (Note 1). We will send you an official “Invoice” by email
once the details have been confirmed.

Your items will be dispatched on the next business day at the earliest (Note 2).

All details marked in the “Invoice” are considered final. Once shipment is dispatched, we will email you a
Shipment Notification” for your reference.

Note 1: HK customers will be contacted by phone whereas customers from other regions (including Mainland China, Macao & overseas) will be contacted via email.
Note 2: To ensure timely delivery arrangements, we adopt a cut-off time for order shipments: 5:30 PM Mon to Fri and 12:30 PM on Sat. Orders created and paid for before cut-off time will be processed on the same day, and goods will be shipped out on the next business day. Orders received by us after cut-off time will be handled on the next business day.

 

Order Time

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday / Public Holiday

00:00

Earliest Shipping  Time(#): In 2 Business Days

 

Earliest Shipping  Time(#):

In 2 Business Days

Earliest Shipping  Time(#): In 2 Business Days

08:30

09:00

Earliest Shipping  Time#: Next Business Day(*)

Earliest Shipping  Time(#): Next Business Day(*)

10:00

11:00

12:00

12:30

Earliest Shipping  Time(#):

In 2 Business Days

13:00

14:00

15:00

16:00

16:30

17:30

Earliest Shipping  Time: In 2 Business Days

24:00

If customer chooses to pick up order at Customer Service Centre in Kowloon Bay (Kowloon Godown), the items will be available on the same business day (the earliest).

The “Earliest Shipping Times” listed above are for reference only. Actual shipping time will be subject to stock level as well as final arrangements agreed by both parties.

 

 Disclaimer :

  1. Once an order has been placed, no product can be removed or added to the same order. A separate new order must be created.
  2. German Pool reserves the right of final decision in acceptance of any order.
  3. After placing order and registering, you will become a member of German Pool E-store. As a membership benefit, you will be amongst the first to receive news and information about sale and promotional events from us. If you wish to stop receiving our information, please write to us by email: (state your name and email address). Processing of such requests will take 5 business days and will be free of charge.
  4. German Pool E-store is supported by PAYPAL online payment service. After you confirm your order, you will be redirected to the PayPal website in the “Payment Information” section.  During the payment process, PayPal encrypts your confidential information using Secure Sockets Layer (SSL) protocol. German Pool or German Pool E-store does NOT store any of your credit card or financial information.
  5. All product photos are taken with the actual items. However, under certain environment, lighting, printing and/or mixing of photos, there may be minor discrepancies between the photos and the actual product.
  6. In order to ensure that customers enjoy an absolute quality and sound after-sales services, all products sold via German Pool E-store will be accompanied by an official receipt issued electronically by German Pool at the time of sales. For any enquiry, please feel free to contact our E-store Officer ().